International Association for Impact Assessment

Conflict Management & Resolution in EIA projects

Conflict Management & Resolution in EIA projects

OTC 23-05
  10, 11, and 13 Oct 2023
Times: 12:30 - 17:00 UTC each day (Coordinated Universal Time) 
Make sure to check that the time of this course works for you in your time zone.

Registration Deadline: 3 October 2023
Registration Instructions: Register online using a credit card. (If you are unable to pay via credit card and instead require wire transfer instructions, please apply using this form instead.) 
If dates or times do not work for you, click here to be placed on announcement email list for future offerings of this course.

Presented by: Ross Marshall (UK) and Palash Sanyal (Canada)
Course tuition:  US$480 for IAIA Members / $580 for Non-IAIA Members  (No bursaries available for Online Training Courses.)
Please register early! The course will be cancelled if the minimum number has not been reached by the registration deadline. If the training course is cancelled at that time due to low enrollment, IAIA will notify you and provide refund information.
Payment & refund policies: Registration is not confirmed until payment has been received and a receipt has been issued. Pre-registration and pre-payment by individual course deadline is required. IAIA will refund registration fees upon written request received before the specific course deadline; a US$125 processing fee will be retained. After the course deadline date, no refunds will be issued for cancelations or no-shows. Substitutions for paid registrants may be made in writing without financial penalty. 
Course level:  Intermediate / Advanced      
Language of delivery: Engish        
Prerequisites:  General experience in EIA procedure and ESIA coordinator experience from a consultancy, regulator, or client perspective.  An interest in self-development, particularly leadership & management skills to enhance personal and project team performance.  Increasing workplace need and interest in influencing IA professional outcomes within projects and improve the effectiveness of IA practice in general.
Homework between sessions: Development of self-development action plans, some self-assessment and light reading.


Learn effective conflict management techniques and resolution strategies to address confrontation in the project environment.  

This 13.5-hour conflict resolution training course over three half-day sessions offers practical tips and training for managing conflict within projects and introducing effective conflict resolution strategies.

Aimed at ESIA team and Project Managers, this conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in EIA related projects in a clear, assertive and constructive manner.

Conflict often arises in complex large developmental projects. Some disputes may be minor, whilst others can escalate into something more serious and damaging to the team.  All team and project managers need help in managing conflict internally.  This course is unique in being focused on the specific pressures and tensions that arise in ESIA related projects.

By the end of this course, you will have:
  • Defined the causes of conflict, examined the application of emotional intelligence in defusing conflict, and the various styles of antagonists.
  • Identified your preferred style/s in influencing others and managing conflict, with additional strategies that to use successfully in resolve the conflict situation.
  • Practiced your skills in resolving conflict and confrontation.
  • Identified the best strategies to apply and necessary leadership communication skills to address and resolve conflict.
Feel free to connect with Palash on LinkedIn:

Ross publishes an online blog on Sustainability and Environmental leadership which includes several articles on EIA leadership within the Leading Green website at


Dr Ross Marshall is an experienced Executive EIA Manager and professional practitioner with a strong track record in EIA and SEA delivering Critical Infrastructure & Asset Management programs across IA consultancy, power and water utilities, and within the UK regulator – The Environment Agency.  He has built and lead internationally acclaimed EIA teams over the last 30 years.  

He is a Past President of IAIA, a current member of IAIA’s Professional Training & Development Committee, and a trainer on IAIA’s flagship Principles of EIA course.  In addition, he is the founder of Leading Green, a UK based leadership training organization running training programmes in Environmental & Sustainability leadership internationally. 
Palash Sanyal (GCB.D, PMP) works as an Advisor, Coach, and Trainer on climate change, impact assessment, and management of sustainability risks. An Executive and Certified Emotional Intelligence (EQ) Coach, he works with leaders in multiple industries, focusing on the environment: building teams, exploring edges, and resolving conflict among groups and project stakeholders. 

Palash holds degrees in environmental engineering, development economics, and water security. He is committed to creating space to listen and learn together while addressing global water security − one of the world’s most pressing challenges. Palash sits on the Boards of Sandbox Mutual Insurance, Royal College International, International Association of Public Participation (IAP2) Canada, and WaterAid Canada.  


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